Bertera Chrysler Jeep Dodge Ram - West Springfield

Job Description: Chrysler Service Advisor

Position Overview:

As a Chrysler Service Advisor, you will play a crucial role in the success of our automotive service department. Your primary responsibility will be to act as a trusted liaison between our customers and our service technicians. Your communication skills, technical knowledge, and customer service expertise will be crucial in delivering an exceptional service experience to our valued clients.

Responsibilities:

1. Greeting and Welcoming Customers: Greet customers promptly and courteously as they arrive at the service department. Make them feel comfortable and assure them that their vehicle is in good hands.

2. Assessing Vehicle Issues: Conduct thorough consultations and inspections with customers to identify their vehicle needs and concerns. Listen attentively to their descriptions of symptoms and document necessary details to ensure accurate diagnosis and repair.

3. Providing Recommendations and Estimates: Based on the findings, create detailed and accurate repair estimates. Explain recommended repairs and maintenance to customers, addressing any questions or concerns they may have. Provide alternative options when applicable.

4. Scheduling and Coordinating Appointments: Assist customers in scheduling service appointments that meet both their needs and the department's capacity. Efficiently allocate available resources, including technicians and loaner vehicles, to maximize efficiency and customer satisfaction.

5. Customer Communication: Maintain regular, proactive contact with customers during the service process. Provide updates on repairs, parts availability, and estimated completion times. Address any concerns promptly and professionally.

6. Upselling and Additional Services: Identify opportunities to add value to the customer's experience by recommending additional services, such as preventative maintenance, accessory installations, or performance enhancements. Communicate benefits and explore customer interest.

7. Ensuring Customer Satisfaction: Follow up with customers after service completion to confirm satisfaction and address any remaining concerns. Proactively resolve potential conflicts to ensure a positive experience and promote customer loyalty.

8. Documentation and Record-Keeping: Accurately record customer information, vehicle details, service history, and warranty information in the dealership's database. Maintain organized and comprehensive service records for future reference.

Qualifications:

1. Experience: Previous experience as a service advisor in a Chrysler or other automotive dealership is strongly preferred.

2. Technical Knowledge: Solid understanding of automotive systems, parts, and repairs. Familiarity with Chrysler vehicles, their features, and common issues is advantageous.

3. Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and address their concerns effectively. Demonstrated ability to provide outstanding customer service consistently.

4. Organization and Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Detail-oriented approach to ensure accuracy in estimates, scheduling, and documentation.

5. Problem-Solving: Strong analytical and problem-solving abilities to identify and resolve customer concerns, assign accurate diagnostic information, and recommend appropriate repairs.

6. Computer Literacy: Proficient in using digital tools, including dealership management systems, customer relationship management software, and other industry-related applications.

7. Automotive Certifications: Preferred, but not required, certifications such as ASE or Chrysler-specific training would be an added advantage.

Salary:

The salary range for this position is $60,000 to $95,000 per year, based on experience, expertise, and performance.

Note: This job description is intended to provide a general overview of the responsibilities and qualifications required for the position of Chrysler Service Advisor. Duties may vary based on dealership size, location, and specific requirements.